WINCH CRADLES AUSTRALIAN DESIGNED AND MANUFACTURED
SHIPPING & RETURNS
Shipping Policy
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Standard Shipping:
Our standard shipping option delivers your order within 3-5 business days within Australia. All orders will be shipped at the quoted amount and quotes are valid for 3 days due to the fuel excise.
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Expedited Shipping:
If a client needs their order sooner, they can contact us at admin@furyoffroad.com.au to get a quote for express shipping. This option is perfect for last-minute orders.
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Return & Exchange Policy
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At Fury offroad we strive to provide our customers with the highest level of satisfaction. If for any reason, you are not completely satisfied with your purchase, we are here to help.
Please read the following policy carefully to ensure a smooth and efficient return process.
Eligibility for Return:
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Returns are accepted only for damaged or wrong items.
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We do not accept returns for change of mind.
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To be eligible for a return, the item must be in its original packaging and in the same condition as when it was received.
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Return Process:
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To initiate a return, please email us at admin@furyoffroad.com.au within 7 days of receiving your order.
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In your email, please include your order number and a brief description of the issue.
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Once your return request has been approved, we will provide you with a return shipping label.
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Please pack the item securely and attach the return shipping label.
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The item must be returned to us within 14 days of receiving the return shipping label.
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If the item has been freighted to you the freight company will pick the damaged item up from you.
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Refunds:
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Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.
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If the item is damaged or incorrect, we will also cover the return shipping costs.
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Damaged or Incorrect Items:
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In the unlikely event that you receive a damaged or incorrect item, we apologise for the inconvenience.
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Please email us at admin@furyoffroad.com.au within 7 days of receiving your order to initiate the return process.
We appreciate your understanding and cooperation in adhering to our returns policy. If you have any further questions or concerns, please do not hesitate to contact us.
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